Raising the (Steel) Bar: A Business to Business Website Makeover

Posted by: marilyn @ 11:16 am | Date: April 3, 2012 | Comments (0)
Filed under: All things business, Detroit, Websites
The New Eaton Steel

The New Eaton Steel

Nowadays every business needs an online presence, even if it’s just your basic brochureware site. Eaton Steel came to us because they wanted more. They wanted a website that captured the essence of their company and worked just as hard as they do to make their customers’ lives easier.

With these criteria in mind we envisioned a fairly straightforward site for the client. Its content would focus on Eaton Steel’s products and services. Short, sweet and to the point. Of course, this was before we had a thorough understanding of everything Eaton Steel does for its clients: luckily that’s what discovery meetings are for.

Discovery meetings are part of the immersion phase that we go through for all our projects. It’s an opportunity to research, interview and fact find everything we can about a company and their culture. We’ll also bring the key players to the table during this period in order to discover how they envision the project helping their business. The insight we gain into the less obvious aspects of our client’s business during this stage lets us build a more robust product for them that enhances their sales and customer service process.

What we discovered about Eaton Steel is that they have always gone that extra mile for their customers. The company started off in 1953 as a steel brokerage that excelled at getting their customers what they needed when they needed it.  Their growth since then has been designed around expanding and improving what they can do for their clients. It’s been the key to their success and informs everything they do.

Providing superior customer service has always been a cornerstone of Eaton Steel’s business model and was exactly the sort of thing that their new website would need to emphasize. To do this we added a ‘Solutions’ section that goes over all the things that Eaton Steel does to optimize their clients’ steel supply chains. We also produced a short video that talks about the additional business lines that Eaton Steel has added over the years in order to better accommodate their customers in their steel supply chain process. A second video that we shot for the ‘About Us’ section talks about their history and highlights the company’s “what else can we be doing for our customers?” mentality.

The client trusted us to use our design and communication skills to their advantage and the result is an innovative and dynamic website that represents their company in an authentic and genuine way. It has been a great partnership for everyone involved.

“Everyone at ESBC is extremely pleased with the new website. We have received great feedback from our customers and internally.” – Craig Cipa, Eaton Steel, Inside Sales Manager

Visit the site and let us know what you think.
www.eatonsteel.com

The Wonders of Letterpress Printing

Posted by: admin @ 3:20 pm | Date: December 28, 2011 | Comments (2)
Filed under: Design

We had many people ask us how our Christmas card was made this year and I decided that it would make an informative and interesting blog post.

Our card was made through a printing technique known as letterpress. It began in the 15th century with Johannes Gutenburg and the Gutenburg Bible. It involved locking movable type into a bed of a press and inking it to form an impression. It revolutionized printing techniques, because previously, each page of a book had to be hand carved individually with a woodblock or engraving. Now type could be reused and type could be moved to create pages must faster and more efficiently.

Having said this, our Christmas cards were created by having an individual die created for each color that was used. In our case, there were two colors. You can feel the impression on the thick cotton paper and see the detail of the beautiful letter forms and embellishments. After having done this project, there is one thing that I am happy to say,
“In this world of Twitter and short bursts of acronyms and shortened misspelled words, I am pleased to note that people continue to respond to printing that is created with care and thoughtful design.”

I am also please to see that letterpress is making a comeback and there are new letterpress printers sprouting up, not only nationwide but in Detroit and throughout Southeastern Michigan.

You can learn more online by Googling the history of letterpress.

Branding A 47-Year-Old Community Action Agency With Ties To A National Network

Posted by: admin @ 9:19 am | Date: November 9, 2011 | Comments (0)
Filed under: Branding for Success, Design
OLHSA home page before branding

OLHSA home page before

Oakland Livingston Human Service Agency (OLHSA) is part of a national network of over 1,000 organizations put in place in 1964 to address the challenges that low income families face everyday. OLHSA is a large organization with over 80 programs to assist those in need with everything from food to housing to education and much more.

OLHSA was in need of a succinct and concise message that communicated their vast reach and successful work that they accomplish everyday in their community and beyond.

How did this agency do this? We began with preliminary meetings with a core appointed ‘brand leadership group.’ We explored and customized the the crucial issues and problems that we needed to solve. We set up larger meetings with administrative staff, employees, stakeholders and board members to obtain the difference perspectives and concerns that each individual had about OLHSA. We took that information back and analyzed, benchmarked, brainstormed and came back with recommendations.

The result was a new positioning, brand statement, revised name with a new logo, website, brochures, flyers and e-newsletters for various online communications. The brochure and flyers were created so they could be updated internally to save money.

OLHSA-home_page_after_sml

OLHSA home page after

Writing this now, it sounds so easy but truthfully, it is a lot of work and absolutely worth it. It takes a group of dedicated passionate people with patience and understanding of the value of branding and the far reaching intangible results that turn into tangible ones.

Each time we brand an organization we address each one differently in order to deliver a flexible and usable brand. A brand that will thrive and grow and become an integral part of the everyday communications both internally and externally.

Today, Trent Design is proud to say that our mission was accomplished. We’d love to hear what you think.

Everyone is a Leader at Trent Design

Posted by: admin @ 10:28 am | Date: August 14, 2011 | Comments (0)
Filed under: All things business

There have been some internal changes at Trent Design with opening up a second office and my longest standing employee, Chantal Oudin, leaving to start a family. It has reminded me of the importance of leadership and how imperative it is that all people who make up our organization practice it. You can see the effects of leadership at all levels of engagement with employees, vendors and clients.

In the creative industry, we are leading our clients on a daily basis. They come to us for decisions on how to present their company on every level, from their graphic image to content, PR and marketing. This is a task that we all take seriously. We believe in ‘designing responsibly’ and each decision is methodically analyzed, reviewed and then executed. What this has to do with leadership is, that at any given time, when one of our team members says… “What about this idea?” they are leading. If you think about it, from that point of view, it takes the mere ‘worker’ mentality to the next level of empowerment and a new way of looking at themselves, their colleagues and our clients.

Many years ago I realized that I was leader when I took a workshop based upon John C. Maxwell’s book, “Developing the Leader Within.” Boy was that a surprise. I thought I was going to solve clients communication problems, hire more people when I needed them and we would all go merrily down the stream. It was not quite like that—you need leadership skills but the good news was that I found out that they can be learned. This workshop opened up my mind to a new way of viewing myself and my relationships—not only at work but at home.
Each one of is a leader at any given moment throughout our daily lives. It does not stop when the workday ends. Many of us are parents and that is a leadership role we will have for the rest of our lives.

I ask you this; as you go about your tasks throughout the day, jot down what you see that you do in leading and what others do. Be objective and make a note of what is effective and what is ineffective. Let me know what you discover.

Recap: Trent Design Featured at Creative Juice (Chicago)

Posted by: admin @ 12:07 pm | Date: June 27, 2011 | Comments (0)
Filed under: Design

Our principal, Marilyn Trent, was excited this month to be asked to address an audience at the Creative Juice conference in Chicago presented by Second Wind Network. Marilyn Trent walked the attendees through the process of how she has gotten more creative with the creative brief. Leading a group of 25+ advertising agencies and creative practitioners from around the U.S. in a discussion of style and substance, Marilyn and Michael spoke about how our new fact finding processes have helped to influence new and exciting work.


Trent Design’s Demo Reel helped kick off the presentation and gave the audience an idea of what kind of work we produce.

This event gave us a chance to demonstrate our practice for cultivating information from our clients by asking them to describe their company using each of the 5 senses. We believe this method gives us valuable insight into the way a client may feel about their company on a visceral level. It also eliminates the urge to give specific art direction that could derail a brand or product in the early stages of design.

Marty Kohr speaks about Lasker’s ad legacy

The conference attracted a lineup of fresh presentations from ad men like Ernie Perich of Perich and Partners, Bill Borders formerly of Weiden Kennedy, and Marty Kohr a professor at Medill Northwestern University who spoke about Albert Lasker, a pioneer of early advertising. This was a fascinating show n’ tell because it emphasized how technology has changed but human behaviors and desires have not. These talks rekindled our love for creative problem solving with our need for survival in an age where advertising is fast changing.

We also enjoyed Branda Garrand, principal of Garrand & Company, who could fill in for Kathy Bates as a double when she isn’t running her very cool marketing company and knitting socks. She talked to us about how breakthroughs are all that matter when you are branding a company and working with them to market their goods and services.

By the end of the 2 day visit, Trent Design walked away with some amazing tips on how great work is produced and the overwhelming sense that great creative does not always mean big budgets. Sometimes the strongest agencies are those who listen first and then act on behalf of their clients’ needs (sans egos).

We’d like to thank conference coordinator Tony Mikes at Second Wind Network for the invitation to speak at Creative Juice. It was an amazing experience.